Our storyAt Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
Main Responsibilities Delivery Key responsibilities :
- Support M anagers with client engagement ensuring all information is accurate and provided on time
- Provide support and guidance for all implementations and go lives
- Provide daily functional support to the teams, to support the successful delivery of payrolls
- Responsible for the maintenance of all process flows and process descriptions (L3 and L4 documentation)
- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs , L5 documentation)
- Support the r eview of the Statement of Works before its shared with the Client to ensure its fit for purpos e
- Responsible for the optimization of HR administrative processes driving efficiency and automation
- Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.
- Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Responsible for the resolution of functional issues escalated from the team and ensuring all process es are reported correctly and logged with the necessary details and evidences to re define and enhance processes with the customer
- Working with Operational Management, Transformation and Products to implement automation , innovation and any continuous improvement programmes
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
- Support Year End
- Ability to recognize and deal appropriately with sensitive and confidential information
- Proactively identify upsell opportunities
- Support Management with the r esolution of client escalations , along with lessons learnt
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- Alight Security Standards are adhered and followed
- Time Recording to be completed on time and accurately
- Contribute to team meetings and raise any issues immediately to your Operations Manager
- Ensure you are up to date with all Alight announcements and communications
- Build good relationships with all lines of businesses where appropriat e
- Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Adoption of innovation initiatives
- Reduction of client escalations through knowledge transfer to both the client and payroll team
- Demonstrate professionalism and act responsibly
Alight Core Competencies
- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
- Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
- Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
- Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities
- Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
Iii . Required ExperienceProfessional /
Job Experience
- Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
- Ability to identify and mitigate risks
- Strong knowledge of Visio and MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Academic Degree
Education and Training
Essential
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Expert knowledge on HR and payroll processes, practices and associated legislation
Desirable
- HRIS knowledge: Workday , Oracle HCM , SuccessFactors or PeopleSoft knowledge preferred
- Payroll certifications , PDL, VPS
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and InclusionAlight believesdiversity should be visible, valued, and sustainedthroughout the organization. And we’re committed to enabling aninclusive culture of belongingthat engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy StatementAlight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
